Lok Sin Tong Leung Chik Wai Memorial School

Managed School IT Support Services

School IT Needs and Challenges

  • Complex IT infrastructure and high technical demands

  • Continuous need for IT equipment upgrades

  • Recruiting technical support talent

Lok Sin Tong Leung Chik Wai Memorial School has long been committed to providing outstanding STEM education and actively incorporating emerging technologies to support innovative teaching. However, as the scale and complexity of the school’s IT infrastructure increased, it posed new challenges for the school’s technical support efforts.

At a critical time when the school urgently needed to optimize its IT systems and infrastructure, Speedy Group delivered a tailor-made, comprehensive IT support service. With Speedy Group’s professional assistance, the school successfully upgraded its IT architecture and introduced cutting-edge educational technologies, significantly enhancing teaching effectiveness and the student learning experience.

Speedy Group – Managed IT Support for Schools

Speedy Group – Comprehensive IT Support for Schools
To address these challenges, Speedy Group provided the school with an all-in-one solution, including:

  • On-site trained technical support staff, solving the issue of recruiting qualified IT personnel
  • A dedicated customer service team to ensure prompt response to school needs
  • Backend support with a professional engineering team capable of resolving complex technical issues

With Speedy Group’s powerful IT support, the school was able to confidently navigate technical challenges and drive educational innovation.

Technical Support Services

  • Deploy trained technical support personnel to assist with IT equipment setup and installation
  • Provide basic training to ensure staff have the necessary skills

Backend Engineering Team

  • Offer additional engineering support to handle issues beyond the on-site team’s expertise
  • Provide multiple solutions during emergencies to help schools resolve issues efficiently

Integration of New and Legacy Systems

  • Assist schools in integrating new technologies with existing systems for seamless operation
  • Support the adoption of new devices to enhance STEM education

Professional Customer Service

  • Deliver dedicated customer service follow-up to ensure timely resolution of school requests
  • Monitor changes and weak points in the school IT environment to provide appropriate configuration and security solutions

Managed IT Support Solution TSS 2.0

Speedy Group’s TSS 2.0 offers flexible support tailored to schools’ dynamic IT needs. It not only meets immediate technical demands but also provides reliable long-term support, allowing schools to focus on educational innovation without technical concerns.